MOPARRIGGAN wrote:PMs... After you have located a part on the OEC parts locator and spoke with someone at the selling dealer. Are you still calling 855-462-2737 to have DPAC assist you with sprinting the part.
I am under the impression that DPAC does not do this anymore, when the new system went live last summer i called a couple times and they refused to help.
there are a few reasons why the selling dealer doesn't get your request; part ineligible for SPRINT due to, size, national control or any other reason GM seems fit to add to a part. The selling dealer has the part blocked for sale thru D2D link, in which case they will have to remove it. Also i'm surprised at the amount of dealers that still don't know the new way and are waiting for GM to fax them paperwork.
This system is so frustrating that we just buy them direct and skip the SPRINT process,(when they don't fill from 2 shopping attempts) which was most likely GM's goal with this update from the beginning