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PASE RIM Purchase Loyalty Dive?
Posted:
Thu Dec 01, 2022 8:41 pmby joecool17
Hello everyone. I am curious to see if any of you GM dealers have noticed a drop in RIM Purchase Loyalty? Mine says I am at 88.57% as of today which puts me in the red. I checked the report and there is no way that with what it has listed that I should even come close to having a problem. I typically am at 95% or higher.
Re: PASE RIM Purchase Loyalty Dive?
Posted:
Fri Dec 02, 2022 1:39 pmby smoyer
I hit all mine , so no dip all
Re: PASE RIM Purchase Loyalty Dive?
Posted:
Fri Dec 02, 2022 7:26 pmby understatedone
Are they holding RIM orders? Our local PDC has been struggling the last few weeks and I have no got billed in December for a RIM order yet so still at 0%. Give it a week or two before you get concerned
Re: PASE RIM Purchase Loyalty Dive?
Posted:
Thu Dec 08, 2022 2:21 pmby joecool17
So, after investigating. I discovered a couple of repair orders that had a large volume of parts on them that were opened and completed months earlier. Apparently, these went warranty and had some improper "whatevers" that couldn't be submitted to warranty. So the Service Manager had them removed from the original repair order and transferred to a new one to make it fly. So that is where my discrepancy came from. I submitted for an adjustment, and now I'm right where I normally land. It just seemed very odd, as I haven't had to do an adjustment in a long time.