So I have a newer employee. Actually 13 months. He sold me on what a counterman he could be when he came from another dealership. Turns out he knew little if anything about being a counterman. So here in the great state of California it's hard to just can someone. HR is scared to death of a lawsuit. You have to build a case (which just causes more problems). What I need is to give him an action plan for improvement. What he needs to learn is to be self sufficient and not rely on everyone else to solve his problems. I want to put him on some Saturday shifts but no way he could handle it. I honestly don't think he even fully grasps the part numbering system yet. The other guys nicknamed him first day because even a year plus into it and it seems like everyday is still his first day.
Anybody know what kind of performance metric I can give him as goal? Just sales won't work because he does sell stuff. It's just that he relies far too much on others to figure out stuff for him. He's driving me crazy and I've got to get him figuring this stuff out or find a way to can him.