Hello everyone. I am curious if anyone can help assist me with a PASE sales loyalty question? I am a small dealer that also includes a Body Shop. The majority of parts I get dinged for come from the use of aftermarket/used body parts. I have a Service Manager who is currently adding additional flush chemicals to our service menu
. She claims that dealerships have found ways to not get caught utilizing aftermarket/flush chemicals. Of course, this statement is coming from a BG chemical salesman
. I have kicked him out and told him I wouldn't buy from him in the past for fear of losing additional sales loyalty. He somehow convinced the New/Used Car Sales Manager and Service Manager that if we use certain BG products in all non-certified used vehicles, they will back any engine/transmission for an additional 6000 miles. So this stuff magically shows up, and I have to play along. I am currently hovering around 92% and have to stay above 85%. The only thing that I can think of would be to bill out the aftermarket parts on a parts counter invoice. What can I do to not get dinged? Any help or thoughts are greatly appreciated. Thank you!