Billing E-Commerce Parts

[AlanHomes]

So, how is your e-commerce holding up?

How do you handle parts ordered online, shipped to the dealership or residence regarding billing them through your DMS? Customer orders floor mats, pays online, shipped to dealership. We have to create a counter invoice with the part number either as a bullshit order that is NOT downloaded to GM, received, then when the customer picks up the parts it gets closed to GM Ecomm account.
I can see it happening one day, creating a bullshit order that someone forgets to uncheck Download to GM and we end up with a pallet of floormats or steps.

Maybe there is an easier method. Either way it has to get closed on a counter ticket or RO for the monies to transfer over. How do others handle this?

We use Dealertrack here.

[NITROZ28]

In DT we manually post each part in the Stock Order screen (11), receive by part# and you can use either the invoice number or PO# generated for the invoice for tracking purposes.

[jdpetey]

We set up a charge account for ECOMM orders in parts. Open an invoice and override the customer name to the actual customer name, address and phone number.
We then prepay the parts on the invoice. We created an order priority of ECOMM to separate from daily orders. The parts are sold at retail pricing. We go into COM(comments) on invoice and put the ECOMM order number, MFR discount amount, any GM Rewards used and the GM 7% fee. Adjust the tax value because the total will reflect lower when the discounts are applied. Also input any freight if shipped to customer.

The invoice gets closed. Then we post the order and 'roll' the ECOMM order to show on order. When the accessories arrive, we receipt and contact customer. At time of pick up, we fill the prepaid invoice.

I provide the customer original copy to the Office Manager along with a copy of the ADS order sheet. The original invoice records all the profit and Office Manager moves the discounts, rewards, GM fee, etc. to receivable accounts and everything gets booked accordingly.

We do not provide customer with in-house invoices with the comments. They should have a record of the purchase from the online site.

[dandanthepartsman]

Does the 7% transaction fee apply to the invoice or the part? Is it before discounts or after? Includes sales tax or not? Shipping?
example
$100 part = $100
$5 Tax = $105.00
$50 voucher = $55.00
$10 coupon = $45.00
$30 Shipping = $75.00

Total ticket $75 and is this when 7% is applied?
or is it applied at $105?

Hope this makes sense.
.

[jdpetey]

7% of TOTAL Retail List Price.

$100.00 List Price. GM Fee $7.00