So, how is your e-commerce holding up?
How do you handle parts ordered online, shipped to the dealership or residence regarding billing them through your DMS? Customer orders floor mats, pays online, shipped to dealership. We have to create a counter invoice with the part number either as a bullshit order that is NOT downloaded to GM, received, then when the customer picks up the parts it gets closed to GM Ecomm account.
I can see it happening one day, creating a bullshit order that someone forgets to uncheck Download to GM and we end up with a pallet of floormats or steps.
Maybe there is an easier method. Either way it has to get closed on a counter ticket or RO for the monies to transfer over. How do others handle this?
We use Dealertrack here.