AMAZON / GM / ACDELCO
Posted: Thu Jan 04, 2024 4:06 pm
Hope in that someone at GM will see this .........
Customer comes to service for repair and requires a water pump for repair part number 12703898 . Service advisor sells the job and the customer proceeds to waiting room to wait for repair . about an hour later customer comes into the service office and proceed to rip into the advisor about how we are ripping them off ..... How you ask , they found the water pump on AMAZON being sold by The AC-Delco Store and The GM store for $151.50 when MSRP on it is $340.32 . Which of course next fired off into parts and service arguing as to why we cant match the pricing . GM Cost on the pump is $170.14 . When you call dealer business center , eCommerce rep , DMA , ETC...... we are told the same ol story of " Well that's amazon " and they can not comment on anything Amazon related . This wasnt the first time this had happened , we had an issue several months ago with part number 19325605 with MSRP of $249.78 dealer cost $124.89 AMAZON the ACDelco Store $76.88 !!!!!!!
STOP , enough BS with this lie already . Amazon rents the space for a company to do business , this is NOT Amazon . GM would've sued the pants on any web store using their IP , logos , documentation etc... for a store front that mimics the actual GM AC Delco website
/stores/GMGenuineParts/GMGenuineParts/page/18DEC4B4-9620-4AE6-A385-D2C5488B8DDC
/stores/ACDelco/page/C8EE70A9-B6C7-4C7A-9EF9-4F6E3150108C?ref_=ast_bln
How can any company out there keep a solid brand image while expecting their main business partners and distributors to be required to repair vehicles , sell to customers , expect to have an ecommerce store etc... all while they undercut everyone to the tune of 10-20% lower than the cost we have to buy from them at !?!?! Completely destroying the customers perception of the brand , the dealer and the store . We get the reps in here making everyone sign up for ecommerce programs then want us to price competitively against the people we have to buy our parts from !!!!
Retirement close , cant wait !!
Customer comes to service for repair and requires a water pump for repair part number 12703898 . Service advisor sells the job and the customer proceeds to waiting room to wait for repair . about an hour later customer comes into the service office and proceed to rip into the advisor about how we are ripping them off ..... How you ask , they found the water pump on AMAZON being sold by The AC-Delco Store and The GM store for $151.50 when MSRP on it is $340.32 . Which of course next fired off into parts and service arguing as to why we cant match the pricing . GM Cost on the pump is $170.14 . When you call dealer business center , eCommerce rep , DMA , ETC...... we are told the same ol story of " Well that's amazon " and they can not comment on anything Amazon related . This wasnt the first time this had happened , we had an issue several months ago with part number 19325605 with MSRP of $249.78 dealer cost $124.89 AMAZON the ACDelco Store $76.88 !!!!!!!
STOP , enough BS with this lie already . Amazon rents the space for a company to do business , this is NOT Amazon . GM would've sued the pants on any web store using their IP , logos , documentation etc... for a store front that mimics the actual GM AC Delco website
/stores/GMGenuineParts/GMGenuineParts/page/18DEC4B4-9620-4AE6-A385-D2C5488B8DDC
/stores/ACDelco/page/C8EE70A9-B6C7-4C7A-9EF9-4F6E3150108C?ref_=ast_bln
How can any company out there keep a solid brand image while expecting their main business partners and distributors to be required to repair vehicles , sell to customers , expect to have an ecommerce store etc... all while they undercut everyone to the tune of 10-20% lower than the cost we have to buy from them at !?!?! Completely destroying the customers perception of the brand , the dealer and the store . We get the reps in here making everyone sign up for ecommerce programs then want us to price competitively against the people we have to buy our parts from !!!!
Retirement close , cant wait !!