SPAC Phone Number
Posted: Mon Jan 22, 2024 7:48 pmWhat phone number are y'all using to get through to SPAC?
HVan85 wrote:What phone number are y'all using to get through to SPAC?
855 gm cares...855 462 2737
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Posted: Mon Jan 22, 2024 7:48 pmRe: SPAC Phone Number
Posted: Mon Jan 22, 2024 7:50 pm855 gm cares...855 462 2737
Re: SPAC Phone Number
Posted: Mon Jan 22, 2024 8:44 pmThanks! What about customer codes? When you call that number, you have to provide a customer code. Is it specific to location, car, or the time a part was ordered?
Re: SPAC Phone Number
Posted: Mon Jan 22, 2024 9:00 pmThey mean YOUR customer code. Your dealer code.
Re: SPAC Phone Number
Posted: Mon Jan 22, 2024 9:05 pmThanks!
Re: SPAC Phone Number
Posted: Wed Feb 28, 2024 11:00 pmI will make it simple.
If you want DPAC, call 855-462-2737 press 1 for DPAC enter your dealer code then press 1 for DCC (unless you're from Canada, if you are, then press 2). DCC is who you call if you want to add a SPAC, do a SPRINT, get an ETA, place an order, basic stuff like that. If you have questions about invoicing, you will select 3. Pricing is 4 and anything pertaining to claims is 5.
If you have questions that pertain to a part and its function or if it will fit a VIN then you select 2 for ParTech. 1 is RFI, 2 is accessories (never had to call this myself) and then 3-5 depend on who you are. So personally I just hit 1 and then if I am right I am good.
RIM is option 3
Performance parts is option 4
If you are in Canada and need the help desk, option 5
Marine stuff is option 7
If you want DPAC, call 855-462-2737 press 1 for DPAC enter your dealer code then press 1 for DCC (unless you're from Canada, if you are, then press 2). DCC is who you call if you want to add a SPAC, do a SPRINT, get an ETA, place an order, basic stuff like that. If you have questions about invoicing, you will select 3. Pricing is 4 and anything pertaining to claims is 5.
If you have questions that pertain to a part and its function or if it will fit a VIN then you select 2 for ParTech. 1 is RFI, 2 is accessories (never had to call this myself) and then 3-5 depend on who you are. So personally I just hit 1 and then if I am right I am good.
RIM is option 3
Performance parts is option 4
If you are in Canada and need the help desk, option 5
Marine stuff is option 7