Denise Trimble wrote:Glad I am not the only one with regard for the fellow parts person's time and effort. If you pick up a SPRINT, but find out you can't send it, for the love of all things holy: CALL THE DEALER who will be missing the part! You will spend less time Googling them and making the call than trying to figure it out when a dealer calls you, wondering where their part is!
I will do you one better on this. GMs specific policies and procedures for sprinting is that you are supposed to commit to it, physically get up and walk over to it and make sure you for sure have it in your person and then confirm it from there. Same day, preferably within the same 5-10 minutes. Print your ticket, slap it on the box, and wait for FedEx to come pick it up. Do NOT commit to it and immediately confirm it plus a bunch of others just because it shows in stock in your system, then go have a coffee, talk to your techs, place orders, then wait till the next day and beyond to go and realize you don't have the part and then either move on and say nothing or decide "Oh I might want to call DPAC". No. If you can't do it, call them same day. Like literal same day. Or do their chat option. If you contact them same day, they can reopen it back up and save everyone including yourself a heck of a headache. Otherwise, it takes a whole heck of a lot longer to complete get that other dealer the part all because you didn't take the 5-10 minutes to check adn then immediately contact DPAC. I know I know, it is a lot to ask of everyone to follow the protocols that GM has in place, but they are there for a reason. And yes, you have to contact DPAC. Trust me, I know, it is annoying waiting on hold for them when they get busy. I hate it too. Just freaking do it and save yourself and everyone else a bunch of mess and time later.