ADI and changes

[Gerry Laughlin]

Our ADI announced today that they are moving to a "NetSuite", which involves them no longer sending invoices along with the parts, they will be sending a packing slip, and we will have to match them up after us printing them. I am being told that Michigan and Chicago are already on this program. Can anyone in those markets offer an opinion as to how it has worked out for you?
Thanks,
Gerry

[PartsOnBackorder]

curious who your ADI is and btw Get ready to rumble !!!!!!! The Oracle NetSuite application is a back end management system primarily used in Healthcare , Education and manufacturing . Their wholesale distribution platform that they are using this for literally gives them almost NO customizing options to assist in anything. Its supposed to be designed to optimize their and stream line their capabilities and scalability but instead your going to have whole host of issues that are going to frustrate you . When they rolled it out here they said the same line " oh its used at such and such " to my rebuddle then why the HELL is there so many problems ?!

Our ADI had switched to this absolute nightmare about 2 years ago . No invoices , No delivery BOL when the drive comes , just a pike of parts with little stickers to peel off . Wait there's more !!! Those little stickers have DEALER COST for the parts on them !!! God forbid you forget to take one off ( ask me how i know ) and the customer gets their parts and you forgot to pull one off . That customer then is in your face about why the you ripped them off ............. It took them 3 months of " custom software edits ) to NOT have cost shown on the stickers. Their back end system for their SOMA numbers if GOD awfully slow and clunky . Every sticker has a SOMA number that you have to input into your new web portal , convert it to an invoice then print your invoice ( Do your self a favor and talk with your ADI rep and have them email you every morning the route sheet with your getting , i had to force this on them ) . They also started charging services fee per invoice , LPO's and Purchase parts are EXTREMELY hard to differentiate now . The staff at the facility when call absolutely hate it because there's no real control on anything anymore . They make an order and prints in the back and it gets stickered when they can ............... yes when the can , when the system isn't down or hasn't double printed orders . Everything this system was supposed to be helping with like returns , slow moving , obsolescence and lost profits has actually caused more for them .

Yet we still have the LPO problem , of parts not getting paid a dime ( unless you lucky enough to have internal process of giving something to parts ) but we get to manage the mountain of it.

[jaybird62]

that sounds horrible... our adi changed delivery companies a few months ago.. every day i was short packages, it was impossible to deal with... finally got them to understand the problem... without invoices i cannot imagine..

[smoyer]

hope your roll out goes smoother than ours, it was horrible, no invoices sent to us , missing parts, they finally ironed out the bugs and works pretty good now. I get an email every morning with invoices, for LPO's and customer orders and any credits

[mdishong]

See if you can get INVOICES emailed to you daily.

[goodwrch]

Our ADI, Accessories of Chicago switched to NetSuite.

-Our driver gives us a BOL of what he drops off
-Both myself and my parts manager are emailed daily the invoices of what is being sent that day.

It was a bit clunky at first, but once we got used to the system, its just more more headache we have to deal with in the world of GM parts.

[Gerry Laughlin]

I am also being told that we will now be receiving partial LPO orders. Currently we don't get the LPO's until the order is complete. How are you guys handling partial LPO orders? How are you tracking those and who contacts the customer to get them back in when a vehicle is delivered with missing LPO's?
Thanks,
Gerry

[Denise Trimble]

I am also being told that we will now be receiving partial LPO orders. Currently we don't get the LPO's until the order is complete. How are you guys handling partial LPO orders? How are you tracking those and who contacts the customer to get them back in when a vehicle is delivered with missing LPO's?
Thanks,
Gerry

How is this going since the roll-out last week? Things I don't think others in our area realize:
1)ADW customers are the only Suburban/AOV customers who now are receiving a new Suburban Parts (SPS) account number SEPRATE from their AOV account number (You have to switch between the two accounts in NetSuite)
2)Their NetSuite can be extremely redundant
3)Our delivery drivers were beta testing this and the roll-out is not like the beta. These poor people are taking the brunt of the backlash from SPS/AOV customers.

Any launch will be cumbersome at first, this one is no exception. I falsely believed that it would go much smoother since we were not their initial launch area. I'm wrong a lot.