OTC warranty process

[eberg2013]

Hello all,
This might sound silly, but can someone advise me on where to find information about the warranty process for parts sold over the counter? Brand is GM and I have browsed all of the content I can find in both the operations manuals on global and helps sections in GWM. Our warranty admin is no longer with us.

[FairyGodMother]

Okay so when I see no longer with us, I am hoping that means they changed jobs. Have you called the warranty people?

[eberg2013]

Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

[FairyGodMother]

Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

888-414-6322 is who I usually call.

[eberg2013]

Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

888-414-6322 is who I usually call.

Thank you very much! I will give them a call. Boy are GM's manuals not very helpful . Thanks again!

[FairyGodMother]

Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

888-414-6322 is who I usually call.

Thank you very much! I will give them a call. Boy are GM's manuals not very helpful . Thanks again!

No problem! Hope it helps.

[AlanHomes]

Hello all,
This might sound silly, but can someone advise me on where to find information about the warranty process for parts sold over the counter? Brand is GM and I have browsed all of the content I can find in both the operations manuals on global and helps sections in GWM. Our warranty admin is no longer with us.

If you no longer have a warranty admin, who is processing warranty claims?