DealersEdge Professional Forums

Hello all,
This might sound silly, but can someone advise me on where to find information about the warranty process for parts sold over the counter? Brand is GM and I have browsed all of the content I can find in both the operations manuals on global and helps sections in GWM. Our warranty admin is no longer with us.

Okay so when I see no longer with us, I am hoping that means they changed jobs. Have you called the warranty people?

Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

eberg2013 wrote:Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

888-414-6322 is who I usually call.

FairyGodMother wrote:

eberg2013 wrote:Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

888-414-6322 is who I usually call.

Thank you very much! I will give them a call. Boy are GM's manuals not very helpful . Thanks again!

eberg2013 wrote:

FairyGodMother wrote:

eberg2013 wrote:Lol yes sorry for the wording, she actually retired! I tried finding a number on GWM but had no luck. I did talk to one lady from DBC and she told me to refer to my warranty admin

888-414-6322 is who I usually call.

Thank you very much! I will give them a call. Boy are GM's manuals not very helpful . Thanks again!

No problem! Hope it helps.

eberg2013 wrote:Hello all,
This might sound silly, but can someone advise me on where to find information about the warranty process for parts sold over the counter? Brand is GM and I have browsed all of the content I can find in both the operations manuals on global and helps sections in GWM. Our warranty admin is no longer with us.

If you no longer have a warranty admin, who is processing warranty claims?