Seeking opinions on what appears an issue to me.
In the past year or so, I have seen cancellations of backordered RIM parts that AFTER the order had been placed, RIM recalculations have reduced the SPQ to a lower number or to ‘0’.
And, of course, I know there has, to some degree, been cancellations of ‘old’ backorders.
We had one sale in October and November on transmitter 13522904. The part was an A Strata and recommended and approved. An order was placed on 11/19/24. While on backorder, a supersession occurred. New number 13547803 became the new number. I added the new number to our CDK system and input the PNC. The new number now showed on backorder. I also ‘dealer included’ the 13547803 in RIM and then removed the ‘inclusion’ so that RIM would tie the numbers together. I approved the new SPQ of ‘1’ on 12/4/24 which became a C Strata part.
While on backorder, on 12/23/24, a Tuesday, RIM reduced the SPQ to ‘0’ on both the 13522904 and 13547803. Then on December 31 we received an answerback that the backorder for the new number had canceled because of ‘new RIM stocking policy’.
While I understand the phase-in/phase-out process, the cancellation, in my opinion, is distorting the ‘natural’ sales HISTORY of these parts. Sure, I haven’t had a sale in x amount of days, but it’s not because there is no DEMAND. It’s more the fact that there’s no SUPPLY. If the order would have shipped, we may have had another opportunity to sell the part.
It is my contention that somewhere along the line of all the supply chain problems, someone at GM must have thought up a way to purge backorders that are RIM orders in which the SPQ’s have been lowered or reduced to ‘0’ in an effort to move CSO orders further up on the backorder list. There has to be as reason as I can’t recall GM ever ‘not wanting’ to sell more parts. IDK
It is my understanding that when a part is initially entered into the RIM side of things, the part is assigned a State Code 09 status, which would be the equivalent of a ‘NS’ status in CDK. And from past discussions with RIM these parts are to be retained in the ‘RIM System’ for a minimum ‘evaluation period’ of 18 months before becoming a State Code 08.
When adding parts through ‘dealer inclusion’, they are assigned a State Code 06 until enough sales warrant a recommendation for a RIM generated SPQ.
It is my belief that this process is distorting the sales patterns of these parts.
Yeah, great, the part went to a State Code 04 and is now being phased out even though we had two sales in the last 3 months and we don’t have any OH, so that’s great. Wrong.
These parts should be allowed to process as a ‘NORMAL’ and be phased-out based on the LAST SALE DATE meeting the 13-15 month range.
We are having newer numbers not being ‘monitored’ for the appropriate time frames.
A few years ago, I had an alternator that was ordered in sold in November that was deleted at the end of the following January, deleting all the sales data.
Any thoughts would be greatly appreciated as I have already inquired with RIM and have been given generic responses.