DealersEdge Professional Forums

I recall something coming out about how to not get these all rejected, and I think it's to do with the order/shipment number.

1. do I use DS or my admin PDC as the ship facility?
2. I think I'm supposed to put the GM order number in both the GM order number field and the shipment number field.
3. Does anyone have the email that announced the change? I feel like I remember it coming out, but I can't seem to keyword search it in outlook to find it.

Thank ya

Crazy as it sounds, I'm pretty certain you have to process by emailing RIM.

PartsDanager wrote:I recall something coming out about how to not get these all rejected, and I think it's to do with the order/shipment number.

1. do I use DS or my admin PDC as the ship facility?
2. I think I'm supposed to put the GM order number in both the GM order number field and the shipment number field.
3. Does anyone have the email that announced the change? I feel like I remember it coming out, but I can't seem to keyword search it in outlook to find it.

Thank ya

the email i have says use your admin pdc and..

shipment number from the invoice on the sprint is used for both the shipment and the order number. This is different vs how they submit normally but it will cancel if they use the actual order number from the case.

Currently taking jaybirds advise and submitting it on PWB, because that's how I want it to work. If that falls through, I 'll do the RIM thing that I think should have nothing to do with this (but also I work for GM so I know it doesn't have to make sense).

I've tried sending a PM, but not sure it's working.

I can forward and email from my PDC liaison outlining the steps if you want.

PartsDanager wrote:Currently taking jaybirds advise and submitting it on PWB, because that's how I want it to work. If that falls through, I 'll do the RIM thing that I think should have nothing to do with this (but also I work for GM so I know it doesn't have to make sense).

i beat my head against that wall and finally re read the bulletin.. went right thru

This is from a post here last year (Thanks 2longinparts!!). This is the way I do it, and it "usually" works. If it doesn't, I contact my Dealer Liaison, who's pretty good about getting it done.


Re: gm SPRINT damage claim
Postby 2longinparts » Fri May 10, 2024 3:25 pm

Try entering you claim this way.
Did you know you can file claims or exceptions on your shipments from other dealers.

It is somewhat tricky ….but here are a few things to remember.

Wait for your GM Invoice
Use the number that follows the DS on your invoice as both the shipment & order number when PWB calls for it
Do not search for shipment (Workbench will not find one)
Use DS as your ship facility
ALWAYS add carrier & tracking number in notes
Remember to add that it is a SPRINT order in your notes

I resemble that remark.