Our parts management is looking for a good guideline to for determining excessive returns from wholesale and body shop accounts. I read through some past post and chuck offered some great wisdom and math. I would, however like to "hear it again" or hear other views on what is an "acceptable" level of returns. Is it a percentage of purchases? What do people typically use as a guideline?
Thanks for your input.
John Belen
Williams AutoWorld
Lansing, MI