by JDeere » Sat Aug 20, 2005 5:19 pm
Reynolds and Reynolds
You did say: "Once in a great while however,I will already have the part in stock".
Have the service advisor create an appointment (in R&R not just on a paper log book). Apply the part to the appointment. Screen print that information and make a note on it to re-stock after mm/dd/yy, pull the part and attach the screen print. Put the part in the appropiate special order bin (ours are by the last digit of the order or appointment document).
When a part is allocated on an appointment, it can be seen in 2525 "Q" or 2030. It is up to you as to your policy on when a "reserved" part can be sold. I believe it no longer shows on hand but does show as available (not sure).
Call the customer, identify yourself as the service manager or the shop foreman. Advise them their part has arrived and to come in any time and that you will take care of it while you wait. If there is any problem just ask for me (the service manager's or shop foreman's name).
The service advisors should check their appointments daily and check on any parts or parts orders and make confirmation calls to the customer.
If he doesn't ..... shame on him.
The problem will cease.