Our Nissan dealership just switched over from the ancient CARS DYATRON software to using Procede Software's Excede product.
It seems one of the biggest issues in the conversion was the employee's hesitancy to learn something new. Too much of the "we've always done it that" mentality around. So if it doesn't work the way it used to, there must be something wrong with the software.
Prepare to be assimilated - Resistance is futile.