DEPT. TEST

[ROBBIE HENWOOD]

HEY, I'M THROUGHING THIS OUT FOR VIEWS FROM OTHER:
1.WHAT ARE THE 2 MAIN GOALS OF ANY SERVICE OR PARTS DEPT?
2.WHAT IS YOUR TOTAL PERSONNEL EXPENSE AS A PERCENT OF DEPT. GROSS PROFIT IN PARTS? WHAT IS THE BENCHMARK?
3.WHAT IS THE PERCENTAGE OF NON-STOCK PARTS INVENTORY? WHAT IS THE BENCHMARK?
4.WHAT ARE YOUR RECEIVABLES OVER 60 DAYS OLD AS A PERCENTAGE OF TOTAL PARTS DEPT. SALES?
5.WHAT IS THE INDUSTRY AVERAGE FOR TECH TURNOVER?
6.WHAT ARE THE SEVEN STEPS TO BETTER CUSTOMER SATISFACTION?
7.WHAT ARE THE 3 TYPES OF APPOINTMENT SCHEDULING?
8.WHAT ARE THE 3 WAYS OF INCREASING SALES?
9.NAMES THE 5 STEPS TO AN ACTIVE DELIVERY?

JUST WHATED SOME OTHER IDEAS ON THESE QUESTIONS...THANKS FOR YOUR TIME & RESPONSE....