by pkwalsh » Thu Nov 07, 2002 7:55 am
I work with 'jdaniel' (post above). As he stated we charge retail to sales, unless we have made a deal on a certain accessory. Used car department always pays retail. We always hear from sales how bad they think we are ripping them off. The problem with discounting parts to sales is that the salesmen think it is their right to get the discount. They approach the parts counter after the car is sold, usually with the customer in tow, and ask for a part with "the sales department discount"!!! I think this will always be a problem, and with the turnover of salesmen we are constantly battling with sales over the same subject. We do not like to give out the "sales discount" after the fact, especially on a parts invoice, but sometimes you are put on the spot with a new customer. Also some of the newer counter people give in too easily. Is there an easy solution?????? Let me know if you come up with one....Good Luck..