by scotstrong » Wed Jun 19, 2002 7:37 am
Try paying the back counter folks a monthly incentive based on the total flat rate hours turned by the shop.Make it a tiered incentive -- any month the shop turns XXXX hours, each counter person receives an additional $100.
2nd tier is 5% higher than the first and pays $125 per man, and so on. This helps keep the counter people very focused on not having techs standing at the counter waiting. They often will even start delivering parts to the techs in their stalls!