Selling Quantity Unit Packs in R&R

[Magpie]

Toyota, in their effort to downgrade their customer service to the level the domestic suppliers provide, has increased the use of quantity unit packs to include all parts with a per-piece cost less than $1. The catch is, they are no longer accepting obsolescence returns in less than full pack quantities. Is there a set-up in Reynolds&Reynolds parts invoicing that would require the sale of a part by its QUP? (similar to what the system does when you place an order for a less-than QUP quantity).If there is, can you override it to sell oil filters, spark plugs, etc.? I'm tired of eating $9.00 because my counterperson only sold 1 bolt to a guy.
Thanks!

[petepuma01]

There is not a specification that can require the counterperson to special order/sell in a pack quantity multiple.

If you haven't done so already, you may want to add the pack quantity field as a display field. While this won't force a counterperson to sell in pack quantity, the information will be right in front of them.

For the inquiry screen (2021, 2525 Q screen), you can add the PACK field in 2333 Parts Counter Format.

For 2525 Counter Sales, you can the PACK field in 2570 Counter Sales Format.

[jhallows]

If possible buy out that part from another
dealer that is stuck with that unit pack.
A good counter person with common sense
will pick up on that. I think showing the
parts person the whole story they will
understand, why buy 10 when you only need 1.
If no dealer stocks it you have to bite the
bullet.

[kenm]

I instruct my people on parts such as nuts and bolts to sell the entire pack to a customer on a special order, clips and such also but on a case by case basis depending on what they fit.