What brand dealership? GM accounting splits the gross profit between parts and service, so that puts $ into the service department.. maybe he is unaware of that.
I suggest to do a survey of like businesses - other delers, and also include major aftermkt - use this to determine competitive parts AND LABOR - however always remember that people are willing to pay more at a dealership as long as you explain the value they get - ie factory trained, factory parts warranted across the US etc.
Ask the sm to discuss it with you and see what he comes up with.
I'm a service manager - and always believe parts and service should work close together... at some dealerships like the present one - it's great - at others people were very "protective of turf".
[This message has been edited by DaleH (edited 05-13-2003).]