We have recently instituted a bonus plan for our tech/parts counter people based on Technician Satisfaction. We survey the techs with a simple, written 10 question survey monthly using a 0 - 4.0 scale rating our parts people, their attitudes, their ability to provide service to the technician and the techs perception of the parts department's contribution to dealership team effort. Our thoughts were that a happy tech is more productive, thus more profitable to the dealership.
It took some soul searching on my part to hold the parts department up in front of the mirror for inspection, but it has actually worked out much better than I thought it would. Our last "top box" score was 3.25 in June up from a 2.8 in April. Anyone interested in more details can contact me at
weidner@richnet.net.
Mark Homesley