Negative 2013 Return Reserves

[jdpetey]

Anyone have an explanation as to how dealers ended up with 'Negative Return Reserves' for 2013? Due to an 'unresolved system issue'?

Was anyone aware this was happening?

[Zep33]

The system allowed you to return more than your reserve amount. Then they just deduct the amount over from your next year return. Think it's been happening for a few years.

[jdpetey]

Never had it happen before. In the past, any time a return was transmitted that exceeded the amount available, any line items past that value were removed from the return with the message 'not enough reserves available' for those lines.

In the messages for parts on Global Connect today, there was the usual reminder about end of year return deadlines, and at the very end there was a note about dealers with negative return reserves for 2013, would have that value taken out of their 2014 reserve plan.

If you check material return balance and submit returns based on values showing in 'View Material Returns Balance', how could you have gone over your reserves, unless they've been miscalculated all year long?

I am at -$1630.00, showing $2100.00 in pending returns, even though all my returns for 2013 YTD have already processed. I am inquiring with our DMA to find out what's going on. He is supposed to be at our shop tomorrow.

[partsguy99]

Hey,jdpetey. Any update?

[jdpetey]

The unresolved system issue 'allowing dealers to return parts in excess of their earned return' appeared to be an impossibility to me due to the fact that if I ever went $.01 over the available reserves, the last line on the return was automatically removed.

In December, we had a negative return balance of -$1630.60. I knew this had to be wrong, as I never exceeded our reserves all year.

I had to contact my DMA, who in turn contacted, I believe, Eric Hylen on a conference call, who then had to review our monthly statements from Oct thru Dec 2013, which are still available on Global Connect, and reconcile what our reserves were prior to December and what was either returned or pending to see that the error was on their end. It was verified and we ended up with a positive $381.20 for year end accrued value.

If you are one of those affected, seeing as tomorrow is the deadline to submit 2013 Final Returns, I would immediately verify the value, and if you think your negative value is in error, contact your DMA asap, and if you find out you actually have a positive value that you would like to utilize, instead of cash return value, submit a return by the end of the day tomorrow, any time before midnight EST, or it will come out of 2014 return reserves.

Good Luck if that is the scenario.