Terrible DLI Service

[Bailo1]

Fellow parts managers:

I honestly don't get involved with posting issues to the DFOAB very often, however I have had it up to here (holding my hand up as high as I can reach). In the last 90 days, our service from DLI has dropped off a cliff. I posted a DFOAB issue and have received a response from Andy Zysk, East Area Logistics Manager. He has had me keep detailed notes on a daily basis as to what is going on with our deliveries from DLI. I have quite the list of miscues and have reported them to him.

The reason I am bringing this up in this forum is because I'd like anyone who is unhappy with DLI's service to post complaints to DFOAB as well. I don't know if any good will come of it, but I think it is worth a shot and that strength in numbers may prevail. I know you all have a million things going on, but I'd appreciate all the help I can get.

Typically, DLI just points the finger at our Cincinnati PDC and vice versa, but over the last three months my DLI driver has told me MANY things that show mostly the problem is because of DLI. In almost 11 years I've always felt the Cincinnati PDC was really good, and for the most part, I still do. I do think Cincy is having some personnel issues, but DLI is the main culprit in my opinion.

Feel free to weigh in on this topic here in Dealers Edge, but also don't hesitate to post to the DFOAB if you've had enough of sub-standard delivery service from DLI.

Thanks,

Matt Bailey
Jaggers Chevrolet
Lebanon, IN

[Zep33]

Did you see the list a dealer posted in DFOAB of his 3 month daily notes? Check out the attachment on issue 2455 - that's awful!!

We got DLI when Chopper went bankrupt but it's the same people just under a new name. We have an awesome driver that rarely makes any mistakes and is hardly ever late. We sound like one of the lucky few.

[Bailo1]

I did see that list, Zep. I only wish I would've been as prepared as him and kept a list from the beginning, but I did not. His problems are a little worse than ours, but not far off.

[PartsPlant81]

Yes we have been another one of the lucky ones that retained the same driver from Choppper after the bankruptcy. Our driver is great which made the transition very easy. The only major problem that I have had since the switch was the cross dock lost an engine...

[cville1987]

We don't have DLI, but another fly by night delivery service that we are all burdened with now. Ours in Lanter. Here is how Scott found his freight this morning. All thrown out of the back of the van because they're mad at him for complaining about their service. Lol

[DWoodward]

at least you don't have cheech and chong delivering your parts.everytime those guys get outta the truck a cloud of funny smelling smoke comes out with them,and i have no clue at all how they keep their pants from falling down around their ankles or how they can even see with their hats pulled down over their eyes and off to the side. maybe i am getting old but what ever happened to taking abit of pride in your appearance? and why are companies allowing people to go out representing their companies like that?

[cville1987]

Ours is all greasy meth heads. They smell bad, dirty clothes and you can count the teeth. It's really awful, especially after years of uniformed, professional Shneider drivers.

[bigmac]

And to think... those guys have keys to the dealership. GM should ultimately be responsible when something happens.

[cville1987]

Yeah frightening thouht isn't it?

[GM2FOCUS]

For all I care they could look like a mule and smell like a skunk as long as the parts get here every day, close to ontime, unlike the results of today. As far as blame as usual it turns into an everybody, anybody, somebody, and nobody situation.