GlobalConnect Messages

[Bailo1]

How do I find a message when all I have is the message number? I received a FedEx envelope with a bunch of trailer wiring harnesses in it and a note that says reference message number G_0000186218 for a list of VINS involved.

[Denise Trimble]

In the messages area for your Department, there is a small header :Advanced Search Somewhat upper right to the list of messages, click on it.

Once in the page, you will see a place to search it from.

[Bailo1]

I tried that and, unfortunately, it didn't work.

[DMSOUTH]

It's a service message--NOT a parts message--heaven forbid
GM lets the parts department know about it...

[possum]

Ours came with a note no give the harnesses to the sales manager. That's where they went. I searched "harness" in Messages and got this:

Date: 2/28/2014 Ref. number: Service / Field Action / G_0000186432
Subject: Vehicles Shipped without Electric Brake Controller Wire Harness - Resent
--------------------------------------------------------------------------------
GM CUSTOMER CARE AND AFTERSALES
DCS3150
URGENT - DISTRIBUTE IMMEDIATELY

Date:
February 28, 2014

Subject:
Vehicles Shipped without Electric Brake Controller Wire Harness

Models:
2014 Chevrolet Silverado and GMC Sierra


2015 Chevrolet Suburban and Tahoe; GMC Yukon and Yukon XL


To:
All Cadillac, Chevrolet, and GMC Dealers


Attention:
General Sales Manager, New Vehicle Sales Manager

Certain 2014 Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban and Tahoe, and GMC Yukon and Yukon XL vehicles, equipped with the trailering package (RPO Z82 without RPO JL1), were shipped to dealers without the electric brake controller wire harness. The missing harnesses are being shipped to dealers from the Warranty Parts Center (WPC) for vehicles in dealer inventory. This shipment will begin March 1, 2014, via UPS 3-Day Shipping.

A list of involved vehicles in dealer inventory is attached to this message. If a vehicle assigned to you has been sold or dealer traded, please make arrangements to provide the customer or dealer with the harness.

GM will mail the harness to customers of record.

END OF MESSAGE

GM CUSTOMER CARE AND AFTERSALES

--------------------------------------------------------------------------------
Message Attachment(s):
Missing Harness Inventory VINs.xlsx MS Excel Workbook 2007 (3.622MB)
VINS for Missing Wire Harness

--------------------------------------------------------------------------------
Contact name: Loren Rusk E-Mail: Department: Service - Brand Quality Phone:
Intended roles: General Sales Manager, New Vehicle Sales Manager
Archives: 3/28/2014 Expires: 2/28/2015

[Bailo1]

Yeah, I wound up finding it by searching for harness as well. If I gave them to the sales manager I knew I'd be dealing with a lot of ticked off customers over the coming months. Just got with our SM and we'll take care of it ourselves so we know it's done right.

[greenthumb-38]

anyone else having a problem viewing your VIN numbers in the ginormous XLSX file ??

~ gt

[possum]

In the XL menu bar click the "find" button (older versions in might be under "file" or "edit") to open a dialogue box, then search your BAC

ps. works with just about any windows file and webpages too

[greenthumb-38]

finally got it to work... whatta pain and no money for parts !!

~ gt

[bigmac]

I had to click on archive or all button (not active) to get it, but I get to read all dept messages..parts,service, administration,sales. Lucky me