DealersEdge Professional Forums

URGENT
Date: 6/09/2014
Subject: System Outage Notification


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System Outage Notification:
Certain customer lookup functions in the Sales and Service workbenches are not available today due to a database outage we are experiencing. Every effort is being made to restore the database, but due to the nature of the outage, these services are likely to remain unavailable until early Wednesday morning.
The following items are impacted:
Service Workbench - Customer Pay RO History Search, and certain customer information on the Dashboard are unavailable
Shop Click Drive - Unable to retrieve customer and private offer information
Sales Workbench - Unable to perform certain low-volume customer searches and private offer searches
Lead Management – leads will flow to dealers but customer and private offer information will not be available
An alternative source of private offer information is available through the Manifest Search.
We apologize for the inconvenience.

Please make note of the fact that there is NOT ONE WORD about the lack of access to SPAC case input that has been on the blink for at least 4 days

Update!!! After trying at least twice on each one I managed to get 5 out of 9 to go through 3:30 PST.

It "appears" that there is a possibility that the seat belt anchor kit may go the way of the ign switch kit. Currently, the last three orders I have placed with the VIN in the note field have gone straight to "REVIEW CODE 2" and I cannot upgrade to a SPAC like the 10 or 12 previous orders from earlier in the day.

GM is being very quiet about this recall and the STOP DELIVERY, which is killing me and every other GM dealer out there, except for Cadillac...

I had an actual intellegent conversation with SPAC agent Matt today. Of course he was no help, but he listened. That was a nice change of pace.

~ gt is burnt out on recalls and the fun has not even begun to the fan.

SPAC case access is not 'on the blink'.


It's in Enhanced Mode.