DealersEdge Professional Forums

I really wish we could close down the front counter. 90% of the time its a request for a part on a Pontiac 6000le that the person pronounces as a Pontiac Ghoulie. The requests are for crap that is no longer available or they cannot get at Oreillys. And if you can get or do have said part, they feign a heart attack over the price. "Yessir, you do have a $60,000 truck, I am sorry a mirror is 600.00 bucks....I figure that is quite bit less than the monthly payment, so it should be a great deal?!?!"


FML.

I need a midget stripper and a stiff drink.

"I need a midget stripper and a stiff drink".scott2112
I was going for the deaf, dumb and blind nymphomaniac that owns a chain of liquor stores.
But I guess I have "retirement" on the mind.

Deaf, dumb,and blind?? I am afraid the moaning would make things less stiff. ha!

That's what pillows are for!

Scott
you forgot the 1965 corvette (or any corvette for that matter) that can't believe prices or the most common "it fits all vettes"






I'll go for the stiff drink, wife would not be happy about a midget stripper, of nymph. Happy wife happy life

And don't forget about the folks that just bought a key blank off the internet and only want you to cut it for them.....

My wife would pay for the stripper, it we keep me off of her for a while!

We at Nissan love out Front Counter. It is the only time that my counter guys get knowledge of what a Datsun is, and thats when they learn to look up that rubber thing under the seat that you can only see from the truck that is brownish black and kinda a circle but not a circle on 70s Stanza.

Also, they get to test their skills when asked for EVERY coolant hose on one for replacement. The fun of looking up for a customer parts in the locator that you know Nissan forget they even made is worth it every time.

I know what you are talking about.

Honestly though, we use it as a tool. One for learning, and two, I tell my counter gurus that this is their time to shine when they get customers like this. Sure, they more than likely wont make a million dollars off of them, will have to hunt high and low, take more time than normal to look up, locate, go through 15 service files to get the right part that in the end tells you that it is "cut to length", but hey, that is why they come to us. In this time of business, we are happy for any business. These customers though are where we make out best friends. They can't get it anywhere else, sure we could call out Micky Mantle and knock their heads off out of the park, but theses are the people we give breaks too, go above and beyond for and make the happy.

They are the most difficult customers known, but the most rewarding, as they are almost always the best word of mouth advertising we can get. Our GM spends $$$$$$$ on ads, none of which we are a part of, yet we have a better following than them because of simple word of mouth.

If we could just get rid of all these customers, I could get some work done...

When they built this place, they kinda forgot the retail counter....and the parts managers office. I ended up with a little room, but no real retail counter.