DealersEdge Professional Forums

DOES ANYONE OUT THERE KNOW HOW TO BYPASS THE SAME VERBAL MESSAGE THAT REPEATS OVER AND OVER AND OVER AGAIN AND AGAIN ON THE GM SPAC SYSTEM.
TALK ABOUT A TOTAL WASTE OF TIME AFTER YOU HAVE HEARD IT FOR THE FIRST TIME THAT YOU CALL.

I have been dreading that whole SPAC scenario, but I have 7 of the 23247593 on review that I can not put SPAC cases on without calling them. Sooner or later I am going to have to bite the bullet. I have yet to figure out why some go "review" and some do not, but I am quite sure some "genius" has the answer. Aside from my rant I don't have an answer for yor question. Good Luck!!!!

Keep trying to put those SPAC cases on through the backorder report in Workbench - the SPAC agents can't/won't help you with the recalls

<-- Can't wait for this year's survey - wonder where they'll hide the results this time?

Yup>>>>>>>>>>>>>>> Just spent the 15 minutes on the phone (including recording) to try to get "review" status changed and was told " sorry we can NOT assist you with any re-call issues". Can any of you spell SNAFU????????????

I have a fix for this!!

I've had several cancel now after multiple attempts. I simply call the customer and ask them if they ordered the parts elsewhere. If they say yes, I tell them they MUST return the rental car, and go back to that dealer.
If they say no, I tell them they that GM won't let me order parts for their vehicle and here is the Customer Service #, now bring back the rental car until you and GM settle this. If they aren't in a rental, I tell them to contact me when GM decides to let me order parts in a manner that I can actully get them in.

GM didn't invent the cluster$(%*, they just perfected it.