DealersEdge Professional Forums

Just wondering if anyone has any experience with a pay plan that is based on parts accuracy and speed of parts to the tech's? How it might be tracked? Any ideas would be greatly appreciated.

How about a monthly CSI type survey to the Techs, confidential of course. Even maybe just a card sized feedback form with "check" boxes. Each tech gets one with their paycheck. Or you could make it a group bonus, say if the level of the whole department is above 3.5 out of 4 or something like that.

We had salary plus bonus based on gross profit. The bonus was then factored by shop efficiency rate. 125% shop efficiency, basic bonus times 125%, etc

You could use some sort of equasion to measure accuracy. Putting a code or letter for return type in the PO line on credit memos, would decifer wrong parts from other return types. Then make an english report on PDA.PARTS WITH INV# EQ "CM]" AND WITH CLOSED GE "date" AND LE "date" AND WITH PO EQ "your return code" BREAK-ON SLSMN
ect. ect.
compare each number of wrong part credit memos with total invoices and bam!

Of coarse that would require some honest counter people, and if accuracy is an issue, remembering to put something on the PO line would be an issue too.

Might just have to buy a six pack and do some scheming alone in the garage.

One of the measurements, but certainly not one of speed, is to measure the pieces/man/month that are moved across the counter and responded to by the counter people. the value of the part is not as significant because, essentially, it takes about as much time to sell a $2.00 part as a $1,000.00 part. There are some metrics for this. If you need them; just ask.
Mike