DealersEdge Professional Forums

My REAM compliance is at 93%, yet my CSO percentage is 52%. That's a 4 point increase from last month. Before Ream, I was in the high 20s. f*cking awful.

Scott: I have no idea how this came to mind but it fits right in even though he had NOTHING to do with parts.
A Quote from Col. Jeff Cooper:
"In the age of technological irresponsibility we seek to make up for human shortcomings by means of gadgetry, which of course is fallible".
It has never ceased to amaze me that GM (or anyone else)believes that they can "accommodate" the customer that stands in front of you by incorporating a computer system that is "possibly" several thousand miles away. It runs on programs that were developed by a "person" that more than likely has NO automotive retail experience and assuredly know absolutely NOTHING about your customer, yet they cling to this "gadgetry" like it was the be all end all of the retail answer. In a "personal" situation you or I can look, talk and feel the customers needs while RIM (REAM) does nothing more that bounce 1 and 0 across a digital format and some clown says this is what you need "because the computer said so".
It has been easy to look the customer in the I and say "Whoops I goofed" long before the friggen computer was ever in the business format, and if you are honest you find the customer excepts that and goes on with life. In the "age of technology" you find that the customer can NOT accept that the computer was wrong. It is, and will become even more, a catastrophic failure.
Still today and probably tomorrow the Corp. conglomerates will rely on "technological irresponsibility".
Again I say, I am truly sorry for the young ones that will have YEARS to deal with this before the Corp. world realizes what true idiots they have been.

Got this email this morning:

***URGENT*** RIM - REPEAT ORDER

RIM has ordered part number(s) listed in the attached file, more than two
consecutive days. There are several reasons why this may have happened.
Please read the information below and follow the instructions for the
scenario for your part number.

1. The part has actually sold several days in a row and RIM is functioning
correctly. No action needed.

2. If your DSP is ADP, the part(s) may be on your Delete or Memo status,
please look at these parts in your ADP system.

3. RIM is repeatedly ordering the part(s) and they are cancelling.
According to the cancel message you need to contact the powertrain center
at 1-866-654-7654 to order these parts.

4. You may have prematurely superseded a part or have incorrect
supersession information loaded in your DMS. Please ensure your
supersession information matches that loaded in the RIM application.

5. Confirm and Cancel all excess orders and back orders with GM and in
your in house system.

If you have any questions, please call us.



the part in question is a $2.55 transfer case oring. I'm so glad they are looking out for me

". You may have prematurely superseded a part or have incorrect
supersession information loaded in your DMS. Please ensure your
supersession information matches that loaded in the RIM application."
I am always just so pleased by this remark! You get an answer back from GM that shows a supersession including price change (typically) and just how are you supposed to handle this? In the "good old days" you changed the number and went on with life. Now if to want to be inventory correct you can spend 20 minutes on the phone arguing with RIM as to the validity of a part number change. Seems rather moronic right? That's because, IT IS!!!!!!!!!!!!!!!!!!!!!!!!!!

Third-grade level program. Runs on DOS 1.0.

Nuff said.