DFOAB Issue 2734 - Recall Parts - Please help by posting
Posted: Wed Aug 27, 2014 11:52 amPlease access the DFOAB issue list and comment on issue # 2734. I believe if we all come out in favor of this maybe, just maybe, it will help. Without a program to return these parts you know we will all be setting on several hundred (thousands?) of dollars of recall parts in a couple of years.
Current Situation:
Unused recall parts are not returnable to GMCCA without penalty to dealer. GM Service Policies and Procedures Manual, article 6.1.7, leads us to believe these parts are returnable by following a specific procedure as outlined in the Parts and Accessories Procedures manual, article IX section H. We cannot find article 9 but article 9.1, section H, refers to “recalled parts and accessories.” However, this section does not appear to apply to the issue. We checked with our local PDC and have been told there is no recall parts return procedure outside of the normal monthly or CSO return procedures. GM wants us to take care of all customers, especially the ones with recalls. Parts availability has been a problem for the last several months but is getting better. Once these parts are available we will be asked to stock them for quick customer service. With the vast number of recalls and parts, some of which are expensive, we are questioning whether it makes business sense to risk the dealer’s money in stocking the necessary parts. Some of these recalls require an inspection prior to replacing components and the vehicle may be inoperative once the inspection is done. This will require a rental vehicle until the part can be obtained.
Suggested Solution:
Why doesn’t GMCCA allow RIM to manage the recall parts once availability is obtained? Or at least let RIM stock a minimum quantity of 1 or 2 of the items, not any quantity larger than that. If a dealer wants more, then let them order more. Or let the dealers return the parts penalty free on a special return such as a PC659 once or twice a year. Please remember the dealerships did not have any responsibility in creating these recalls. We shouldn’t be penalized for being properly stocked to take care of them.
Current Situation:
Unused recall parts are not returnable to GMCCA without penalty to dealer. GM Service Policies and Procedures Manual, article 6.1.7, leads us to believe these parts are returnable by following a specific procedure as outlined in the Parts and Accessories Procedures manual, article IX section H. We cannot find article 9 but article 9.1, section H, refers to “recalled parts and accessories.” However, this section does not appear to apply to the issue. We checked with our local PDC and have been told there is no recall parts return procedure outside of the normal monthly or CSO return procedures. GM wants us to take care of all customers, especially the ones with recalls. Parts availability has been a problem for the last several months but is getting better. Once these parts are available we will be asked to stock them for quick customer service. With the vast number of recalls and parts, some of which are expensive, we are questioning whether it makes business sense to risk the dealer’s money in stocking the necessary parts. Some of these recalls require an inspection prior to replacing components and the vehicle may be inoperative once the inspection is done. This will require a rental vehicle until the part can be obtained.
Suggested Solution:
Why doesn’t GMCCA allow RIM to manage the recall parts once availability is obtained? Or at least let RIM stock a minimum quantity of 1 or 2 of the items, not any quantity larger than that. If a dealer wants more, then let them order more. Or let the dealers return the parts penalty free on a special return such as a PC659 once or twice a year. Please remember the dealerships did not have any responsibility in creating these recalls. We shouldn’t be penalized for being properly stocked to take care of them.