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Odometer Question
Posted:
Wed Sep 03, 2014 2:57 pmby Bailo1
So, we have a unique issue unfolding here...
We have a very loyal customer with a 2002 Bonneville that just turned 1,000,000 miles. He's in here every 2-3 weeks for an oil change so we all knew this was coming soon. The problem is, his car hit 1M but his odometer is stuck at 999,999 and won't go any further. He wants his odometer to continue to show his mileage as it is a company vehicle and he turns his mileage in for tax purposes. Any ideas?
Re: Odometer Question
Posted:
Wed Sep 03, 2014 3:00 pmby possum
Couldn't your Delco Electronics Servicenter reset it for you?
Re: Odometer Question
Posted:
Wed Sep 03, 2014 3:11 pmby Bailo1
Yes, but that's not really the customer's preference because he doesn't want to have a sticker on the dash saying the odometer has been rolled back. I can't blame the guy, really.
Re: Odometer Question
Posted:
Wed Sep 03, 2014 3:58 pmby Stevenspeaking
On Chrysler cars there are some modules that track mileage as well. Do any do that on GM cars that you can take a reading from each visit and document on his repair orders? Then he can use the repair order for his tax document. Just a thought
Re: Odometer Question
Posted:
Wed Sep 03, 2014 4:46 pmby partking
In most states, it's the law that you must have the sticker if the odo has been replaced or turned back. You probably should let the customer know that and position the sticker as a badge of honor. "Wow!!! One million miles and still purring. A badge of honor for your great maintenance."
Re: Odometer Question
Posted:
Wed Sep 03, 2014 5:10 pmby managing1
He should be honored in a commercial for your service dept.
Re: Odometer Question
Posted:
Wed Sep 03, 2014 5:26 pmby CMayne
managing1 wrote:He should be honored in a commercial for your service dept.
I tried to do that with the owner of a 1987 4x (stock and cherry) that is a loyal customer. Unfortunately he is an Undercover Cop so I could not get it to fly. we have a couple of 3.8s that come in that have well over 300K on them and could not get the customer to trade them in for anything!
Re: Odometer Question
Posted:
Wed Sep 03, 2014 9:35 pmby partking
Volvo had a customer, "Irv Gordon," who they made into a celebrity in their national advertising. He's now passed the 3,000,000 mile mark and is working on the 4th time around the odometer.
Re: Odometer Question
Posted:
Thu Sep 04, 2014 1:10 amby FixedManager
partking wrote:Volvo had a customer, "Irv Gordon," who they made into a celebrity in their national advertising. He's now passed the 3,000,000 mile mark and is working on the 4th time around the odometer.
Two things come to mind from this statement:
1. Volvo didn't engineer the odometer to be useless at a million miles, it rolled over.
2. A million miles on a GM vehicle is equivalent to five million on a Volvo but feels like ten.