DealersEdge Professional Forums

Did anyone get a R316 order from GM? We skipped over it and now today R317 is an extra-large order.
Just wondering if it was just us or a system-wide thing.
I emailed RIM yesterday. Quote: "Were (sic) aware of the issue and working for resolution."
I never saw any mention of it on the RIM bulletin board.

We got R316 yesterday morning as usual. I did get an email from Rim that it was an unusually large order and I had to email them to approve it for release. We are on Reynolds

We didn't skip over any here.

Thanks, guys. Must have been a hiccup in communications for us.

PARTSPHIL wrote:We got R316 yesterday morning as usual. I did get an email from Rim that it was an unusually large order and I had to email them to approve it for release. We are on Reynolds

Isn't in funny (sarcasm funny) that when you get that email from RIM with the instructions to copy/paste blah blah because their system can't accept a reply and the same thing happens when you do the copy/paste and create a whole new email.

I don't even bother any more and let them send their 2 or 3 emails and let it automatically release at 1PM

It's also kinda funny that I was incorrect in what I asked them in my email ("Order# R315 is not showing up on our DMS. Is there any action we need to take on our end?")
It was really R316 that wasn't showing.
Their response was "At this time there is nothing need to be done on your end. Were aware of the issue and working for resolution."
They didn't correct me that R315 really is showing up.