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How to break it to service that im not eating the 35%anymore
Posted:
Tue Feb 17, 2015 5:33 pmby LOWAIRD1964
Just curious how you guys broke it to service about eating the 35% return fees. I have worked here for 7 years but just took over as manager in april. The parts manager before me never did anything when GM decided to start banging us the 35% and now I almost feel stupid to take this Bulletin to them now and say "hey now all of a sudden I want you to pay for it" So basically how would you suggest I approach them about it. Any input would be great! thanx
Re: How to break it to service that im not eating the 35%any
Posted:
Tue Feb 17, 2015 5:35 pmby Rykid50
I USED THE RETURN RESERVE
Re: How to break it to service that im not eating the 35%any
Posted:
Tue Feb 17, 2015 5:42 pmby cville1987
Just explain the situation and that it wasn't being done properly before. Explain that you will research each return to insure that they only pay the 35% on returns that re their fault. That you will eat the ones that were wrong side, wrong color, etc. That your department shouldn't have to bear the expense of returns that aren't the fault of your department. But also keep in mind and be ready to counter an argument about issues caused by the ordering of wrong parts, like who will pay the tech for doing a job twice, having to call customers back and explain it will be an extra day, etc.
Re: How to break it to service that im not eating the 35%any
Posted:
Tue Feb 17, 2015 5:54 pmby LOWAIRD1964
Rykid50 wrote:I USED THE RETURN RESERVE
I try and hold my return reserve for the real old stuff, what little I get anyway
Re: How to break it to service that im not eating the 35%any
Posted:
Tue Feb 17, 2015 6:28 pmby Denise Trimble
Our SM was shown the formal notification from GM, and told his department will absorb the re-stocking charges from GM; by our GM. Of course, the problem was never huge, but the technicians have now become more creative with their diagnosis when the "wrong" part needs to stay on the RO!
Re: How to break it to service that im not eating the 35%any
Posted:
Wed Feb 18, 2015 1:45 pmby Richard
Knife, fork, and a bottle of catsup. Bill the difference to 67D and never look back. I warned the service manager for months that his monkeys....opps, Service Advisors.... were getting out of hand ordering parts and never getting the people in. Well, Dec 1st I sent back everything and as the credits came in, 67D the 35% and 67F the freight. Now he has reined in his Writers....
Re: How to break it to service that im not eating the 35%any
Posted:
Wed Feb 18, 2015 2:20 pmby DMSOUTH
Richard--don't forget to credit 687 for the 35% also......
Re: How to break it to service that im not eating the 35%any
Posted:
Wed Feb 18, 2015 7:30 pmby 2longinparts
SM and I have an agreement as well. All CSO returns fees go to 61D. Period!!! Use return reserve for obsoletes. The Superman Service lane that can diagnose a car over the phone an order parts can eat it all.
Was his name Lane Diag????
Re: How to break it to service that im not eating the 35%any
Posted:
Wed Feb 18, 2015 8:12 pmby PartsPlant81
Yes it is!
