DealersEdge Professional Forums

What are you CDK dealers doing to combat the gaping security issue in Drive concerning Prepayment of SOR's on RO's and counter invoices? They go to the order file no matter if they are actually paid or not.

Our service advisors figured it out, and now constantly lie about it, (that car is staying here, or yeah, make that prepaid, and they don't close the RO, collect any money, and I find out weeks afterwards that the customer doesn't want the part now. Service manager claims it isn't his issue....

I do not use the prepay SOR feature. It is extremely stupid because it does not take the count OH to negative, it adds the part back into inventory after it is paid for, and then requires you to "fill" the part on the invoice or RO to remove it from inventory.

If your employees fail to "fill" it, it stays in inventory after it is handed out.

I sell parts on counter tickets and RO's that are prepaid so the count goes to -1, and then print a pick ticket and add it to the order manually.

When the part comes in, count OH goes to 0. If the part never gets picked up by the customer it goes into inventory in November.

we started using fee codes to collect deposits on special order customer pay car leaving parts. so far it's been pretty smooth. plus, you really want to keep the parts and labor all on the same ticket when the customer comes back. I can elaborate if you want to pm me.

I have an SOR type of PPD for all prepaid special orders and the parts are not ordered until they are paid. It takes approximately 90 seconds to verify the invoices are paid and I exclude them during the creation of a parts order. Remember it is an SOR (Special Order Request) until you decide to roll it into an order.