DealersEdge Professional Forums

Customer is here wanting work done in service. Customer is quoting us prices from gm Parts indirect dot com. My question is: what is the warranty on GM parts purchased from said place, and installed at your GM dealer. I have my interpretation, I wont post it yet. I don't think P&P has anything for this instance.

I believe that since GM Parts Indirect is a GM Dealer affiliation, that the warranty on the part is 12 Months from the date of purchase. As for the labor, I am not too sure since he purchased the part on his own.

I would like to tell him to get another part from wherever he got that one and pay labor for installing it again. Probably would have to warranty part, but the P&P manual says on over the counter sales:
"The warranty does not cover labour expense for removal or reinstallation of the part, towing, or any shipping charges in connection with the return of a defective part." So the customer would have to pay labor since they bought the part over the counter.

He would also need to have his purchase invoice in hand clearly showing the item is a General Motors item purchased from an authorized franchisee.

I think the warranty would cover parts and labor as long as gmpartsdirect dot com supplies an actual invoice from a dealership with the part number on it. Any warranty claim would have the replacing part and labor on one claim and that's all GM cares about. Just scan a copy of their parts invoice to have on hand if a failure occurs. It's kind of like if an over-the-counter (retail only) customer bought a module from you but came back to your service department cause they couldn't figure out how to install it. I don't think it matters that the part and labor are on separate invoices, but I could be wrong.

POSSUM, and to all...

He is an argument:

The warranty is the receipt in which you purchased the parts.

If parts are billed on RO, and obviously installed on the same RO, then parts and labor warranty, as per P&P.

If parts are billed on an invoice, no matter where installed, are parts only warranty. I understand once in a while there is a scenario where YOUR parts customer may purchase a part on an invoice (expensive part prepay), and have it installed at YOUR place. The argument there is one a SM could probably override.

There could be an argument of the "part sold to an authorized ISC" repair. When a part is sold, and installed by, an authorized ISC, labor is covered. But in this case, the original parts invoice is billed out to a retail customer and NOT the ISC.

Thoughts?

So, the parts was sold by a GM authorized service agent, and installed by another GM authorized service agent, why not cover parts and labor? The warranty would have to revert to sale date, not install date.

Don't get me wrong, I wouldn't be eager to participate is said scenario, but just playing Devil's advocate.

We 100% do NOT install customer supplied parts under any circumstance. Also it eliminates these kinds of questions and prevents a customer coming back pissed off because you won't warranty the part or labor... As far as the warranty itself it would be processed as a ZTPC claim (over the counter sale with no labor coverage).

I changed my terminology to ISC, not service agent (the dealer)

I wonder what the dealers lawyer would have to say about this. A customer supplies his own (incorrect) part. The tech can't tell it is wrong because they all look the same and puts it in the vehicle. Later someone dies due to it being the wrong part. How would a response of "that's what he gave us to put in" hold up in court.