DealersEdge Professional Forums

Question for GM dealers. Do we still have the option to return CSO parts with no return fee for parts not needed due to car being crashed or sold. I can not find anything searching policy & procedures, spoke to another GM Mananger and he thought they took it away from us.

on a cso return you are charged 35 % to return the part or parts. if you use return reserve you are charged 2%

what we also do is charge the 35% to the department if they were at fault. for instance if body shop ordered part and car totaled charge to 67E.
if service ordered part and did not need charge 35% to 67d. etc.

Is it one part or an entire order?

My rep one time (when I had a decent one) did a special return for me after an insurance company totalled a car after all the parts were ordered. They still charged me the RIM discount at the time even though everything was originally CSOd. That set off a whole different chain of events but it was still better than sucking up the 35% or keeping it all.

It is 1 item at this point, but I was also trying to find out if they did away with the CSO customer return that we had at 1 time.

yes we still can do a cso return....did one about a month ago with no problem

I do a code 01 return every month for customer returns, mistakes and no-shows. It comes out of our return reserve and gets assessed the DRO discount adjustment plus 3% for shipping.

I think it is on page 48-50 of policy manual on what can and can't be returned on this type.