DealersEdge Professional Forums

A little rant here:
It seems like GM is doing a lot of substituting one part for another lately, rather than just changing to the other number. Today's example:
"PART NO 13503677 FILTER IS A GOOD AND CURRENT PART NUMBER. UNTIL AVAILABLE, USE PART NO 13271191. PARTECH CAN NOT ASSIST WITH ORDERING OR AVAILABILITY."
Since 13503677 is a "GOOD AND CURRENT PART NUMBER", I can't just do a # change on our DMS. So, I have cancel the order for the 13503677, add a line for the 13271191, then try to explain it to all concerned. Then the next time someone need this filter, they'll order a 13503677 and I can repeat this process.

Not really a big deal I guess, just a PITA.

Ran into issues with that same filter last week. My counterguy's EPC only showed the 13503677 and he was using the online EPC cause the disc version was acting weird. It was backordered.

I looked it up on my 5 day out of date disc based EPC and saw that # and 13356914 listed so we billed and gave the tech that one since we had it already. I let my EPC update overnight and the 13356914 was gone after the update and only showed 13503677.

We kept the 13503677 on order anyway just in case and it showed up today as a 13271191 with the 13503677 underneath it in a smaller font.

How can they make something so simple so difficult?

You are correct that a part# change would be ideal, were talking about GM. Put a note in the catalog until GM fixes it.

It gets even better.
I wasn't paying attention earlier. Just noticed our DMS (ADP/CDK/WTF) is showing 13271191 changing to 13356914. GM does not show this. Dunno where that came from.
Checked engineering notes for 13356914, saw this:
"PART NUMBER. 13356914. FILTER. WILL BE 30 MILLAMETERS THICK. AND FILTER. PART NUMBER 13503675. IS 35 MILLAMETERS THICK."
I cut and pasted the above. That's right, "MILLAMETERS".

All this just to get a cabin air filter.

You're going to want to track all of the sales history on the correct part number. Potential looping PNC nightmare.

As many ways to do that as there are contributors to this forum. If it were me, and this is ADP/CDK advice, I would maintain the part number in my system that I want to stock it under as active. I would add any temporary numbers as either PNC MEMO or DELAY PNC's.