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DealerTrack/Arkona Parts not on RO
Posted:
Mon Aug 10, 2015 5:02 pmby dropdeaddart
Has anybody else experienced this, we have had several times where counter people are 100% angrily sure that the parts went on the RO but service keeps coming back. Just has anyone else had this issue
Re: DealerTrack/Arkona Parts not on RO
Posted:
Mon Aug 10, 2015 5:51 pmby okpartsmanager
Is this happening on in stock or emergency purchases?
Re: DealerTrack/Arkona Parts not on RO
Posted:
Mon Aug 10, 2015 8:26 pmby dropdeaddart
EP, SO, NG
Re: DealerTrack/Arkona Parts not on RO
Posted:
Mon Aug 10, 2015 8:49 pmby okpartsmanager
I have had the issue when my counter guys are in a hurry they forget to put the quantity in and shows on the ro without a quantity like a lost sale. They always say they put the quantity in, but I believe they just get in too much of a hurry. If this is not the case you might contact customer service when you have an active example for them to look at.