Global Warranty and IE11 issue

Setting up some new PCs in parts and seem to be able to get everything to work except Global Warranty. When I click on the parts return request, nothing happens at all. No pop up block notification - just nothing at all. I did mess with the pop up settings just in case and added autopartners but still nothing happens.
Anyone else have this happen and know of the fix?
thanks
Anyone else have this happen and know of the fix?
thanks