DealersEdge Professional Forums

So 2 weeks ago, we get a broken headlamp in on a CSO order. Tabs broken off, entire inside is loose and shifted. Headlamp was another dealer's return and still had body shop tape stuck to it.

Reordered and filed a damage claim with a note that it was another dealer's return.

3 days later get claim rejected paperwork stating "order not found" That's funny because I used their own simple process to match up the order #, shipment #, line #, etc. It wasn't a manual return

File claim again with same reason, same type and fill in same info. 3 days later, claim rejected again telling me it should have been a unitized incorrectly claim since there were "signs of prior use".

File claim again as Unitized Incorrectly (which makes no sense at all)

Get paperwork this morning with a note on it that "Date code MUST be included on all claims. At least they drew a little line for me to write that in. WTF does a date code have to do with a dealer sending back a broken headlight and the warehouse not catching it or even inspecting it. Not to mention there isn't room in their comment field for the reason and the date code.

So the headlight will finally be going back tomorrow morning.

Nothing like tying up $600 indefinitely.

Next problem will be when they wack me for the discount they never gave me in the first place.

You have to wait until you are invoiced for the part to file a claim; if you file it the day it arrives you will get the "order not found".

I wait until the next day to file.

And they are making a boatload of $$ charging for the discount you never received.

TimK wrote:You have to wait until you are invoiced for the part to file a claim; if you file it the day it arrives you will get the "order not found".

I wait until the next day to file.

And they are making a boatload of $$ charging for the discount you never received.

Makes sense but funny how it had no problem "finding the order" when I was putting the claim in...

And they've always claimed that if you put the claim in using the exact order # in that you were billed for instead of doing a manual MR, they will credit you back what you were invoiced for. They say that's the only way the system can track it or else it will charge you back for the discount

We'll see about that...

Remember when postal workers were going crazy and shooting people. That's where the expression "going postal" originated. Wonder how long before "going GM" will be the new expression?