1) Factory employees never got a discount of any kind ... PERIOD! Just like they never got any "goodwill" consideration or any extra effort on my part. They built it, they have to drive it, they are captive customers. Not that I was rude to them, but they simply weren't entitled to any extra consideration over other customers just because they have a factory paycheck.
2) Dealership employees normally got at least internal rates for parts and labor. I am in big favor of giving cost plus 10% as Mary said for parts.
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** Rob, Editor WD&S **
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robc@dealersedge.com
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