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How to collect for core when GM calls back part
Posted:
Tue Jan 05, 2016 6:57 pmby LOWAIRD1964
I know this has been asked before but I have been searching the threads for the last week and cant come up with it. I have a supercharger that had a $300 core on it and the general called it back to wpc. Where can I find the process to collect my $300. I also seached through the messages on global and parts and policy and I give up. Help!
Re: How to collect for core when GM calls back part
Posted:
Tue Jan 05, 2016 8:01 pmby PartScott
From 4.1.2.3 - Core Return Policies in the Service P&P manual...
For all Service Agents, core charges for parts that are returned to the WPC, will be fully reimbursed through the Global Warranty System, by the dealer submitting for core reimbursement in the “Net Item” section, in the “Freight and Postage” field when submitting the transaction for payment.
Re: How to collect for core when GM calls back part
Posted:
Tue Jan 05, 2016 8:01 pmby mdishong
Give a copy to the warranty admin & he/she can request the debit for the core value.
Re: How to collect for core when GM calls back part
Posted:
Wed Jan 06, 2016 11:55 pmby Zep33
And make sure your warranty clerk knows how to post the credit to the correct account when he/she gets it because you won't get any paperwork on it
Re: How to collect for core when GM calls back part
Posted:
Tue Jan 12, 2016 3:25 pmby LOWAIRD1964
Where do you guys credit the .03 admin fee to on wpc returns?
Re: How to collect for core when GM calls back part
Posted:
Tue Jan 12, 2016 3:40 pmby TimK
.3 goes to 687
Re: How to collect for core when GM calls back part
Posted:
Wed Jan 13, 2016 1:20 pmby LOWAIRD1964
Thanx Timk
Re: How to collect for core when GM calls back part
Posted:
Wed Jan 13, 2016 2:00 pmby LOWAIRD1964
So I just found out they are posting the .03 to postage.
Re: How to collect for core when GM calls back part
Posted:
Wed Jan 13, 2016 3:22 pmby partsguy99
LOWAIRD1964 wrote:So I just found out they are posting the .03 to postage.
You don't get paid for postage?
