DealersEdge Professional Forums

Did anyone else not receive their RIM order today? We placed a RIM, DRO and CSO order yesterday and only got our CSO order.

Lutom wrote:Did anyone else not receive their RIM order today? We placed a RIM, DRO and CSO order yesterday and only got our CSO order.

Believe it or not, there was a time when GM Parts was actually PROACTIVE in letting the dealers know if there would
be any kind of issue with the orders. Not anymore. Their attitude is you will get when you get it!

I got an E-mail this morning about it

JMShocker2010 wrote:I got an E-mail this morning about it

Care to elaborate on what your email said?

This:

"Attn: Parts Manager The PDC held lines from your route last night. You should receive all your CSO’s and referral freight Tuesday morning, but no DRO’s. The PDC will plan on picking double DRO’s Tuesday night. We are sorry for the inconvenience.

Dealership: SAWICKI MOTOR COMPANY (511574) Route:275-1"

DLI sends it to me everytime there is a delay or something, I always get a message in the morning with the estimated delivery time. he is usually here a lot sooner than that. looks like this:


"Please see below for your ETA today.

Route: 275-1
Dealership: SAWICKI MOTOR COMPANY

Scheduled:
Tuesday, January 19, 2016 10:27 AM CST

Estimated between:
Tuesday, January 19, 2016 10:12 AM CST - 11:12 AM CST"

If you go to their website you can set that up. the previous manager had set it up so everything from them comes with "Dear **********," I've yet to change it.