shop dispatch software

[nineball]

my shop is on reynolds and we hate their dispatch,we are currently using an excel sheet we made for the dispatcher to log repair orders and manually dispatch repair orders to techs..Is anyone aware of a good dispatch software that would work good with reynolds or even standalone ??

[slapenta]

nineball:

Question #1: my shop is on reynolds and we hate their dispatch,we are currently using an excel sheet we made for the dispatcher to log repair orders and manually dispatch repair orders to techs..

I suspect this is a symptom that is often related to a software application user concern. Most likely your team has forgotten or requires additional education and training on the advantages that your current dispatching application provides.

Under-utilization of your electronic dispatch application will lead your team to design and implement redundant and unnecessary manual steps. This is a primary reason why a dealership decides to make the investment with electronic dispatching application.

Question #2: Is anyone aware of a good dispatch software that would work good with Reynolds or even standalone??

If and when you make the decision to purchase a new dispatching application, it is very important to take the time and research all available shop dispatching applications (manual or electronic) and choose the application that will meet your needs.

For example:

- When comparing dispatch applications and price, does each shop dispatching application offer the same functionality?

- Is service and parts department operational efficiency important to your shop?

- Would you like your shop workflow and vehicle entry into the shop, to be customer driven rather than cherry picked by a dispatcher and/or technicians?

- Is favoritism or feeding technicians a concern?

- Is managing technician time control and/or service labor inventory important?

- Is parts request an important function?

- What type of management reports does each dispatching application offer?

- Does the dealer principal require you to measure and show the return on investment with my dispatching application?

If you need more information on this subject send me an email at slapenta@bellsouth.net

I do not represent any specific software vendor, but I have been a successful long-term user of manual and electronic service dispatching applications.

[TheOne]

So I guess the answer was no.....

[KevvyG]

LOL