repair order worksheets

[skittlecar1]

i am a GM parts manager. my techs are having problems with our service advisor RO write ups. They are not putting enough information on the RO to aid in diagnosis. is there any kind of worksheet and or checklist that we could use to make sure the advisor takes down all of the customer concerns. like when where why how etc.?

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jC...

[robc]

I know Ford has some really good stuff on their website and GM has theirs in the P&P and included with the related tech bulletin ... what make are you on? Or would you like a Ford one and you can modify as you see fit.

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** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[skittlecar1]

sorry guys and gals....i found it right under my nose though gm......thank anyways!

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jC...