HELP ME LIGHT A FIRE

[kcatdeejay]

partking, funny you should bring that up. Only one place I've worked in all these years paid ALL the fixed-ops managers on the fixed-ops bottom line-what a concept! The dealer was a self-made millionaire who rose from steel mill work and used car sales to be THE BEST guy I ever had the pleasure to work for in more than 30 years. I'm sure there's no correlation to any of the aforementioned facts.

[rob000711]

The best way to increase fixed operations result is to place the focus on the process and proceedures your team does to care for the customer. Fist advisors should perform walk arounds with the customer and pop the hood looking for needed items. Then every tech must give the advisor all needed items for the care to be in peak repair. Use hours per customer pay repair order and effective labor rate on customer pay work as the goals for a bonus. If the customers see their needs they will buy!

[CAMWARE1999]

bdavid01, Sending you an e-mail.

[This message has been edited by CAMWARE1999 (edited 01-31-2005).]

[pjdevereaux2003]

I would make two suggestions. First, your best customer should be your used car dept. You can sell lots of hours and parts through reconditioning; are you doing a high volume of used cars? Driving used car volume will drive your service absorption.

Second, what is the dealership doing to get more parts and service customers through the door? Can you compete on turnaround time and price with QuickieOilChange? AndyAutoParts? What I am reading is ways to sell more to each customer. How about getting more customers?