We have used latteral support for over 2 years and have been quite successful,however we currently have 1 service consultant for each of the 4 groups. Each consltant loads their group with work and knows what they have and what work they can take in..I have been thinking about having all service consultants write for all groups but somewhat concerned about how the work gets dispatched to the groups(we have ero with no dispatcher)..if anyone has any suggestions please respond
thanks
[This message has been edited by MCLARK (edited 10-06-1999).]