What to look for?

[Toyotaguy]

Hello there, Need some help and advise. I have been in parts now for 15plus years the last 8 as manager. Due to circumstances I have been put in a position to "help" with service. So, with that said, need a crash course in Service Managing. Not so much of the dealing with customers, more of the numbers side, open ro, receivable, cvr etc. What should I be looking at daily, weekly monthly. Does anyone have a check sheet of what they do besides "everything". I don't need to do everything just keep an eye on expenses, tech production, ro's. Any help would be greatly appreciated.

[TheOne]

Get my contact info from Gerry. I can help you get moving quickly

[djs]

Congrats! It can be a fun move. The first thing you need to understand is service cannot be controlled by strict guidelines(stocking guides) or as easily managed as parts. The best managers are on the service drive inspecting what they expect from their advisors. Vehicle walkarounds, at car inspections with the techs( when time permits) and making sure the customer never has to call or inquire as to the status of their vehicle. Pricing, pay structures, etc are all subjective. Pick a system to work and then work the hell out of it. Lead from the front. My thoughts only! Good Luck

[Lhansen]

Great comments djs!
Be out there on the drive during the busiest times. Don't ever expect your staff to do things you won't do...if you don't know how, learn. The speed of the team is the speed of the leader.
Service can be great fun!

Enjoy!

Linda


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Linda Graham Hansen
Auto Dealer Focus
www.autodealerfocus.com

[topshop]

The key stats/trends, in order of priority are:

Expense percentage (every area individually...the further broken out, the better)

GP percentages (parts, labor, total)

Car count

Average RO

Obviously there are a lot more, but tell me these 4 and I will tell you the health of any service department.

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Tom Ham
AutomotiveManagementNetwork.com - Hams Management Systems